Question 1

When will my order ship?

Accepted Answer

When placing an order, it can take 2-5 days for the order to be processed.

All clothing items such as shirts, joggers and hats can take up to 3-4 weeks to be received after order is processed.

All non clothing orders such as pins will ship the day after the order is processed

Question 2

Can I cancel an order?

Accepted Answer

Yes, if your order has not shipped out yet. You can reach out to info@flyshhhonly.com to cancel your order with your order number and name on the shipping address.

Question 3

What if the MAIL CARRIER marks my package as delivered but it’s nowhere to be found?

Accepted Answer

If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with the MAIL CARRIER. The investigation can take up to 8 days. We won’t be able to refund until the MAIL CARRIER comes back with the status of the claim.

Question 4

Do you ship international?

Accepted Answer

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

International Purchases 
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS.  Any refused shipments will not be refunded.

International customers are responsible for all duties, customs fees, taxes, and any additional tariffs as well as a flat rate shipping fee of $50.00 
For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back to our warehouse minus the shipping fee and a 10% restocking fee.

Question 5

What is your return policy?

Accepted Answer

We offer store credit or exchange only for item(s) shipped back to us within 7 days of receiving your item(s).

Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item.

Once we have received and inspected the item(s) from your return a credit will be sent and available via GIFT CARD. That credit can be used towards your next online purchase. Shipping costs are non-refundable. If you request for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.

Shipping costs are non-refundable.

We do not offer refunds back to the original payment method.
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.

Question 6

Why did I receive a store credit for my return?

Accepted Answer

Store Credit and Exchange Only

We offer store credit or exchange only for item(s) shipped back to us within 7 days of receiving your item. Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item.

Once we have received and inspected the item(s) from your return a credit will be sent via GIFT CARD that can be used towards your next purchase online. Shipping costs are non-refundable. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.

Please allow 2-3 business days from your return delivered date to receive your store credit.

We do not offer refunds back to the original payment method.

If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.

Question 7

When will I receive my store credit

Accepted Answer

Once we have received and inspected the item(s) from your return a credit will be sent via GIFT CARD that can be used towards your next purchase online. Shipping costs are non-refundable.

Please allow 2-3 business days from your return delivered date to receive your store credit.

FAQ'S

Frequently asked questions